How do I contact FloatingStyles?

Please contact estoresupport@floatingstyles.com or http://m.me/thisisflosty for assistance. We are always ready to assist with any questions you might have.

Please visit „contact us“ page for further information.

How do I change my order?

You can only change your order during the order process phase. In general, the period will be within two business days from your purchased date.
To make changes to your order, please contact us with your order number and the changes you would like to make. 
You can’t cancel your order if your order is shipped.

What is your Return and Refund Policy?

If you’re not 100% satisfied with your purchase, you can keep your products and request a full refund for up to 30 days from the date you purchased it. You need to pay the shipping fee if it is not the problem of the product quality. Also, please contact us for the return address first. We only accept the package which is sent to us for the right address.

Please contact us for assistance when you are unhappy with our product. 

Where can FloatingStyles product be shipped?

We ship worldwide. Fill out your shipping address, and we will take care of the rest. Any shipping is trackable. 

Where will my order ship?

Our products usually – keyword usually – ship within 2-5 BUSINESS days (business days do NOT include weekends or holidays). We ship from China. Your order may separate into multiple packages.

However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email or SMS with a tracking number

Especially, if your order contains customization, it will take about 2-7 business days for designing and manufacturing.


When is the expected delivery and how will I know when my FloatingStyles product is arriving?
The delivery time depends on what shipping method you choose.

  • Standard Shipping will take about 2-4 weeks.
  • Expedited Shipping will take about 5-8 days.

Do your shipping cost include import duties or any other fees?

We provide free shipping as a default shipment method. When you choose an Expedited Shipping, it is not free. The shipping cost covers only the transportation of the product from our warehouse to the recipient, and it does not include any import duties, taxes, or additional fees. Duties, taxes, and fees follow local regulations, and it is the recipient’s responsibility to be aware of the policies in their country. The recipient alone is entirely responsible for payment of any fees or duties generated by their purchase. Thank you for your understanding! 

Is the diamond painting full drill?

Most of our products are fully drilled with diamonds beads. It is not a full drill painting, we will write „partial“ in title or description. For example, if a diamond painting is not a full drill, its title may be ‚Diamond Painting – Dog – Partial‘.

Is the diamond painting square drill or round drill?

By default, we will send the diamond painting with square beads. If you want a round drill paint, please contact us after having placed the order. 

Where do your designs come from?

FloatingStyles is an authorized reseller of craft products. Artwork and designs are provided to us by our manufacturing partner. For any inquiries regarding copyright, please send an email to us.